Client Care Coordinator
77384
Client Care Coordinator
Part Time • 77384
Responsive recruiter
Benefits:
- Path to full time
- Company parties
- Free food & snacks
About Us
SoLuna Mental Wellness is a growing multi-location mental health practice serving clients across the greater Houston area. Our front office is the first point of contact for people seeking care, and we hold a high bar for warmth, professionalism, and discretion in every interaction
The Role
We are hiring a part-time, in-office Client Care Coordinator to manage inbound and outbound client communication and keep our schedule running smoothly. You will be the welcoming, steady voice clients reach when they call — and the person who makes sure appointments, insurance, and scheduling all work behind the scenes. This is an on-site position; candidates must live in the Houston area and be able to commute to our office.
What You’ll Do
• Answer and manage a high volume of inbound client phone calls with professionalism, warmth, and patience
• Schedule, reschedule, and confirm appointments using ZocDoc and our practice scheduling system
• Run insurance verifications and clearly communicate coverage, benefits, and cost-share to clients
• Apply late-cancellation and no-show charges in accordance with practice policy, handling these conversations with tact and care
• Make outbound calls for confirmations, follow-ups, and rescheduling
• Maintain accurate client records and protect confidential health information in full compliance with HIPAA
• Coordinate with clinical and administrative staff to resolve scheduling and coverage issues
What We’re Looking For
• Prior call center experience and comfort managing a steady volume of calls
• Trauma-informed communication skills — you stay calm, grounded, and compassionate with clients who may be distressed or in crisis
• Strong attention to detail and comfort working across multiple software systems
• Experience with insurance verification and basic medical/mental health billing terminology
• Excellent verbal and written communication
• Reliable, punctual, and able to work independently in a fast-paced front-office environment
• High school diploma or equivalent
Nice to Have
• Experience with ZocDoc and/or behavioral health EHR systems (e.g., Valant)
• Background in a medical, dental, or behavioral health office
• Bilingual (English/Spanish)
Who you’ll be great here: You genuinely care about people, you can hold a calm and kind tone even on a hard call, and you take pride in being organized and dependable. You understand that for someone seeking mental health care, the front desk experience is part of the care.
Compensation: $18.00 - $22.00 per hour
Mental health care that begins within.
At SoLuna, we believe impeccable care starts from the inside out. That’s why we invest just as deeply in our therapists as we do in our clients — because the well-being of one touches the other.
Rooted in Texas
We’re rooted in Houston, shaped by its rhythms, and responsive to its needs — from hurricane season to daily overwhelm. But our why runs even deeper.
We’re here to create a business that feels human. One that makes therapy more accessible, more relevant, and more compassionate — for this moment in time, and the people who live it. Our therapists aren’t just providers; they’re nurtured, seen, and supported so they can bring their full selves into the room. And when that happens, something powerful unfolds: therapy that actually heals.
The SoLuna Symbol - a name with meaning.
The name SoLuna honors the balance between light and dark, sun and moon, day and night — symbolizing the cyclical nature of healing and growth. Just like the sky shifts, so do we. Under SoLuna, we offer talk therapy, psychological assessments, and psychiatric services, all with the same deep intention: to walk with you through every season of your healing journey.
We’re not answering to corporate checklists. We’re answering to the heartbeat of this community — and the call to do things differently.
This is mental health care that feels like home.
Because it is.
Because it is.
(if you already have a resume on Indeed)